Thursday, January 29, 2009

Sweet customers

I left for the NY Gift Show on Tuesday and while I was away, I got the sweetest email from a customer. I would like to share it with you. Oh by the way the picture is of downtown Burlington and Lake Champlain.

Hi Sweet Lady Jane,

I just wanted to let you know that I recently bought a handbag from you, a black shoulder bag by Industry, and I am so happy! After searching high and low and literally every store in Boston you ladies had exactly what I was looking for. Plus, when I bought the bag, the woman who helped me was so nice. I think you have found the perfect "touch" of helping the customer-- a little breathing room, but being present and helpful at the same time.

So, thanks again! Keep up the great work.


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